After-Sales Service

Professional After-sales Support Ensures Stable and Worry-free Equipment Operation

After-Sales Service

Service Overview

Provide 24-hour technical support

Relying on Dacuum Group's after-sales team with about 200 staff, it has six major after-sales service center nationwide. It promises rapid response within 0-24 hours, covering the full range of services including installation, maintenance and complex overhaul.

After-sales service network: Build 8/16/24-hour on-site support response for customers through nationwide service center.

Technology & Support: Provide 24-hour technical service, support remote monitoring and diagnosis, and realize early warning.

Parts & Maintenance: Use original parts and special oil, and provide standardized maintenance kits to ensure maintenance quality and efficiency.

Spare Parts

Genuine original guarantee, fast supply and worry-free.

Establish an original spare parts system covering core components and wearing parts such as screw rotors, seals and filters, to ensure maintenance quality from the source. Customers can submit demands through multiple channels including service hotlines and online platforms to ensure timely response and efficient supply.

Process

Confirm spare parts inventory, allocate conventional spare parts directly, and arrange production for special spare parts;

Professional logistics delivery, with real-time progress tracking;

Provide installation guides or remote technical support for complex spare parts.

Maintenance And Repair

Preventive maintenance, minimize downtime losses

Maintenance

Level 1 Maintenance On-site installation, inspection, maintenance and spare parts replacement.

Level 2 Maintenance < Maintenance stations with 24h/12h/4h response and full-time technicians.

Detailed description

The maintenance adopts original tools and spare parts, and strictly follows original process standards to ensure the equipment performance is restored to factory level after repair, and reduce the risk of failures through maintenance suggestions.

Service Process

Receive repair requests and conduct remote preliminary diagnosis of fault types;

Provide maintenance plans and quotations, and initiate maintenance after customer confirmation;

Repair with original spare parts, and conduct full performance test after completion;

Deliver maintenance reports and provide customized daily maintenance suggestions.

Value-Added Service

Production line modification, certified pump refurbishment, leasing services and others to meet customers' diversified needs.

Technical Consulting

Accurate Q&A on Vacuum Technology | Design of Customized Working Conditions | Full Process Guidance on Selection and Adaptation